DebtHelp.com is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build user's trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the site http://www.debthelp.com. Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first contact DebtHelp.com Webmaster/TRUSTe at . TRUSTe will then serve as a liaison with us to resolve your concerns.
1. Acknowledgement and acceptance of terms
DebtHelp.com is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our Web site. By accessing DebtHelp.com, you acknowledge and fully understand DebtHelp.com's Privacy Statement and freely consent to the information collection and use practices described in this Web site Privacy Statement.
2. Participating Merchant Policies
Related services and offerings with links from this Web site, including vendor sites, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective Web site. Online merchants and others who participate in DebtHelp.com services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with such parties.
3. Information We Collect and How We Use It
DebtHelp.com collects certain information from and about its users three ways: directly from our Web Server logs, the user, and with Cookies.
a. Web Server Logs
When you visit our Web site, we track information to administer the site and analyze its usage. Log files are not tied to your personally identifiable information. Examples of information we track include:
- Your Internet protocol address.
- The kind of browser or computer you use.
- Number of links you click within the site.
- State or country from which you accessed the site.
- Date and time of your visit.
- Name of your Internet service provider.
- Web page you linked to our site from.
- Pages you viewed on the site.
b. Use of Cookies
DebtHelp.com uses cookies to personalize or enhance your user experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web Server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality. Our cookies are not tied to personally identifiable information.
From time to time, DebtHelp.com shares aggregated site statistics with partner companies, but does not allow other companies to place cookies on our Web site unless there is a temporary, overriding customer value (such as merging into DebtHelp.com a site that relies on third-party cookies). We use a third-party tracking service that uses cookies to track non-personally identifiable information about visitors to our site in the aggregate (such as browser type or referring URL) to track what visitors view and use so that we can improve the effectiveness of our Web site.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Web site.
Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies.
4. Communications from the Site and Vendors
Users will receive communication via email from DebtHelp.com after submitting their personal information on our Web site. Users can expect to receive confirmation emails, follow-up emails, and customer survey communication. In addition, users can expect to receive communication via email and telephone from third party service providers in which they've been matched following the submission of personal information. Users can opt-out of receive communications from DebtHelp.com at any time by clicking the unsubscribe link located in the email. For users to opt-out of communications from our third party service providers, users will need to contact such companies directly.
From time-to-time, we provide you the opportunity to participate in surveys on our site or through an email questionnaire. If you participate, we will request via email certain personally identifiable information from you. Participation in these surveys is completely voluntary and therefore you have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).
We use this information for internal use only. The information is used to better our Web site and the services we provide to its users.
We use a third party service provider to conduct these surveys; that company is prohibited from using our users' personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a survey with other third parties unless we give you prior notice and choice.
5. Personal Information Users
Visitors to our Web site can register to receive services. When you register, we will request some personal information such as name, address, email, telephone number or facsimile number, account number and other relevant information. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting.
We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including:
- To fulfill your service requests for services.
- To protect ourselves from liability,
- To respond to legal process or comply with law, or
- In connection with a merger, acquisition, or liquidation of the company.
We use other third parties to provide email delivery, tracking, and fulfillment services. When you sign up for services on our Web site, we share your information (name, address, phone number and/or email address) as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.
We do not share your personally identifiable information with any third parties for marketing purposes.
6. Use of Web Beacons or GIF files
From time to time, DebtHelp.com uses web pages that contain electronic images known as Web beacons – sometimes also called single-pixel gifs – that allow DebtHelp.com to count users who have visited those pages and to deliver co-branded services. DebtHelp.com also reserves the right to include Web beacons in its promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon.
Some of these Web beacons are be placed by third party service providers to help determine the effectiveness of our advertising campaigns or email communications. These Web beacons are be used by these service providers to place a persistent cookie on your computer. This allows the service provider to recognize your computer each time you visit certain pages or emails and compile anonymous information in relation to those page views, which in turn enables us and our service providers to learn which advertisements and emails bring you to our Web site and how you use the site. DebtHelp.com prohibits Web beacons from being used to collect or access your personal information.
7. Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete it by emailing our Customer Support at or by contacting us by telephone or postal mail at the contact information listed below.
8. Security
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. When you enter any information on our registration pages and request pages, all the information is encrypted using secure socket layer technology (SSL). No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send email us at .
9. Business Transitions
In the event DebtHelp.com goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and a prominent notice will be posted on our Web site for 30 days of any such change in ownership or control of your personal information.
10. Changes to this Statement
DebtHelp.com has the discretion to occasionally update this privacy statement. When we do, we will also revise the “updated†date at the top of this Privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
11. Contacting Us
If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us at .
DebtHelp.com will use commercially reasonable efforts to promptly respond and resolve any problem or question.
